Wearside Audi
4.7/5
4.7 /5
1,343 Verified Reviews
Newcastle Rd, Sunderland, Sunderland, SR5 1JE, GB
0191 563 7200
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,343 Verified Reviews
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5.0/5
5.0 /5
Your young lad Dan was very helpful
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5.0/5
5.0 /5
The staff are so friendly and took really good care of my car. I had a lift home and back and my mot was completed with time to spare. Would recommend 100 %
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5.0/5
5.0 /5
Excellent customer service from start to finish. Highly recommended!
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5.0/5
5.0 /5
just please with the service given and staff are polite and ready to help when needed.
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5.0/5
5.0 /5
No problems vehicle went in on time was ready on time staff were very pleasant and help full.
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5.0/5
5.0 /5
Really happy and excellent service from Kristian Drysdale
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5.0/5
5.0 /5
Felt comfortable knowing that I could return to the dealership if uncertain or needed advice.
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5.0/5
5.0 /5
All good thanks!
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5.0/5
5.0 /5
When I arrived at the Dealership Wearside Audi, on Friday September 9th 2022, I was greeted by Adam Corry who had the documentation ready and on completion went through the handover process professionally with a full explanation of the car 🚘 controls.However through no fault of Adam or the Dealership, my new Audi Q4 Etron would not start.There was extreme embarrassment from Adam and Sales Manager Paul Jackson, it was not their fault as stated.I was immediately given the use of an Audi A7 demonstrator for the weekend, which I greatly appreciated.First thing Monday morning, I received a call from Head of Business Mr Richard Hyde, who apologised on behalf of the Dealership and more to the point Audi UK.He explained that the voltage conductor had failed and a new one had been ordered urgently and would arrive the next day, true to his word, the part arrived and fixed the issue.Having purchased 4 new Audis from Wearside Audi in the last 10 years, it was a big disappointment on this occasion.However having been in the motor industry myself for over 40 years and I have seen most mishaps and put this down, “ just one of those things “ and hopefully this is a one off.At the moment I am delighted with my new Q4 Etron, Quality, Quiet and Quick.Richard, Paul and Adam were extremely sympathetic and helped the situation no end with their personal involvement and Customer Care, a credit to Lookers.PS ; I appreciated very much, the gift of a set of carpets and boot liner from Richard
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5.0/5
5.0 /5
We bought the car over the phone from Northern Ireland. The staff were very helpful and answered all our questions. A video was sent of the car so we were totally sure of what we were buying. Thank you for such a good service.