Wearside Audi
4.9/5
4.9 /5
1,482 Verified Reviews
Newcastle Rd, Sunderland, Sunderland, SR5 1JQ, GB
0191 563 7200
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,482 Verified Reviews
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5.0/5
5.0 /5
Had a good experience and would come back again
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5.0/5
5.0 /5
The car had to return because it needed 4 new tyres which weren’t in stock. It would be easier if I could phone directly the person dealing with the service
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5.0/5
5.0 /5
Check in very smooth and service completed within the time frame estimated
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5.0/5
5.0 /5
Both Kristian And Lewis were great. Very helpful, unfortunately Audi finance is just too expensive compared to BMW and Mercedes. The cars I was looking at on Sunday were around the same value on the road, The finance came out as… BMW £309 per month, mercedes £330 and Audi A3 £410. Brilliant customer service from everyone I spoke at Audi Sunderland.
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5.0/5
5.0 /5
Good Service
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5.0/5
5.0 /5
Never returned emails or phone calls.
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5.0/5
5.0 /5
A pleasant experience. Waited for my car and found all the staff I spoke to extremely polite and helpful.
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5.0/5
5.0 /5
Regular updates provided, and process was simple and straightforward.
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5.0/5
5.0 /5
Adam was exceptional nothing was a trouble and helped me with my decision to select the perfect car He is an asset to your company snd I wish him well for the future .
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4.0/5
4.0 /5
The salesman was really friendly, although it would be nice to have received more communication throughout the whole process just to keep me up to date with what was going on. After purchasing the car, I was contacted by the salesman who sold me the car to ask if everything was alright with the car. I responded to say the dataplug from the dataplug connectivity upgrade box was missing, yet there has been no response after this. It seems like as soon as they sell the car, they do not care about helping customers, so there is a lack in after-sales care. It would be nice to actually get the dataplug I was supposed to get with the car eventually, although this seems unlikely...