Positive experience, pleased with communication and length of time it took to do service.

All good only dissatisfaction was that you charge for a courtesy car .

Service was prompt and professional special mention to Rebecca who was helpful and cheerful (despite it being the first appointment on a Monday morning😊)

the team was excellent especially andrew.

This is the third A1 I’ve purchased from Wearside Audi, I will definitely be back, everyone is so friendly and helpful. I wouldn’t go anywhere else.

My car is 3 yrs old and a reoccurring fault shows regarding the condition of the battery which has been changed twice now, meaning the car is now on its third battery. It is good lookers change it but I don’t think the true cause has been identified and wouldn’t be surprised if I’m in the same position within two years. The customer service is excellent from lookers at Sunderland and a big thank you to all the members of staff I have spoken to or worked on my car. Keep it up.

No

The only complaint I have is having numerous attempts to call Lookers myself . The call kept dropping out during the automated message, thus I never got to talk to anyone re the corroded ROS spring retainer. On leaving a message via the secure mail I received a call shortly after . Not a service department issue, more telecoms issue. Still disappointed that my relatively youthful motor vehicle has started to corrode.

All staff, courteous, informative and helpful. Only downside, outside the control of the dealership, was the waiting time of 12 month between order and delivery