Surprised that the oil change took over 40 minutes to be completed.

N/AEveryone is so nice.

Mr. Hamilton is an amazing sales person and very knowledgeable about his cars. Great person!

My salesperson Jonathan was very courteous and attentive.

I am very likely to recommend West Loop Mitsubishi to friends and family. My experience was great, largely thanks to Jonathan Hamilton, who was my go-to person during the car-buying process. His professionalism, knowledge, and support made the experience smooth and positive.

No multi-point inspection report, or any other notes of completed inspection nor recommend services.

I will continue to use Mitsubishi

Customer service representative were very knowledgeable and friendly .

Easy process, professional and very nice. Quick and to the point. Great experienceVery friendly and easy to get to.

The issue with the driver's door as explained.There was a bit of an issue with the driver's door. It misaligned when it was being serviced and needs a small panel at the bottom outside driver's door that was ordered but, yet, I have not been notified for replacement.The door would not close properly but the service team huddled and figured out that it had misaligned while being serviced - they don't know how it happened? Service got the door to close okay and I hope it will close properly in the future. This is my 2nd Outlander and I want to continue with new Mitsubishi vehicles in the future. I have other family members that drive Mitsubishi vehicle(s).