White Bear Mitsubishi
4.5/5
4.5 /5
696 Verified Reviews
3400 Highway 61 North, White Bear Lake, MN 55110, US
(651) 483-9106
696 Verified Reviews
3.0/5
3.0 /5
I don’t know many people.

4.0/5
4.0 /5
I had called on a Thursday and was told she would call me back. There was no call back that day nor was there a callback on Friday. I had the issue happen on that Saturday, I called Neil he advised I call Monday morning immediately and see if I can get a service appointment. I was able to get in, however my service rep was very nonchalant about being there. I scheduled my appointment for 9 - 9:30. Fast forward to 3:30ish, I still had not heard from my service rep, so I reached back out. I was told that they did not get my car in at the time they scheduled, mind you it was for either a battery going bad fast or the alternator being bad. I did not get a call but got a text stating that and that they would cover the courtesy car fee and she would call me in the morning. Still no call, but again a text stating my car was ready and that I could pick it up when I was ready. Very poor communications and this was not the first time.Neil Hinz is amazing

5.0/5
5.0 /5
I appreciate the free car wash.Friendly staff, efficient service

5.0/5
5.0 /5
Never experienced a bad service appointment in my 5 years of making appointments.

3.0/5
3.0 /5
Great job done, but read the responses your customer sends in regards to the vehicle for clarityI pointed out a problem that is visible and it still was not fixed the first time just because it wasn’t among what was diagnosed though it was physically visible to the eye. I had to point it out again when I came to pick up that was when it was fixed, already I had spent time that I should not have spent there’.

3.0/5
3.0 /5
Was told when I scheduled appointment it would be 2 1/2 hrs. It was 4 hrs until service came to tell me they recommend 5 more maintenance services totalling 1500.00 . It was a bit of a shock to me. I had them do 1 and left after being there at 11:10 until 4:15.I'm happy with my vehicle

5.0/5
5.0 /5
fast, efficient, communicated repairs

3.0/5
3.0 /5
Missed the car wash from the past

5.0/5
5.0 /5
Jeff O is awesome! Always great service when I'm dealing with him! Jeff is an Honest and funny guy! Glad he's apart of your team!

5.0/5
5.0 /5
Keep doing what your doing, the service great!!!Nothing, but good to say highly recommend