Willis Automotive
4.9/5
4.9 /5
1,423 Verified Reviews
2121 Northwest 100th St, Des Moines, IA 50325, US
(855) 638-1176
ABOUT US
At the Willis Auto Campus we endeavor to maintain a tradition of automotive excellence and service leadership built upon the principle of treating each customer like a guest in our home. We offer the discriminating driver a true selection of quality vehicles, while providing the professional service that is expected and deserved. We strive everyday to meet or exceed your automotive needs to your complete satisfaction. That's our promise to you.
1,423 Verified Reviews
5.0/5
5.0 /5
I brought my car in for body work. The service was efficient and very well done. The advisor communicated with me so I always knew where we were in the process and and estimate of how long until I'd have my car back. When I picked it up, it had been detailed and the body work was amazing. I highly recommend the team at Willis for both service and for body work.

5.0/5
5.0 /5
Willis always does an outstanding job when I bring in my vehicle.

5.0/5
5.0 /5
Outstanding customer service! Very knowledgeable and helpful staff. My experience was wonderful.

4.0/5
4.0 /5
We were very pleased with our service. However, we had hoped the message on our information that stated the parking assistance needed to be looked at was not corrected. Also, as a side note, we hated the loaner car as it was so loud when driving made it difficult to think. Other than these two items we listed we were very pleased. Thank you

5.0/5
5.0 /5
I had my car serviced at Willis Automotive last week and Walker Robinett was my service advisor. He had the car checked over and performed the requested service. He also called me with his recommendations. I appreciate the excellent work the service department did.

5.0/5
5.0 /5
Excellent service as always.

5.0/5
5.0 /5
Polite and punctual service!

5.0/5
5.0 /5
Willis Automotive has provided, by far, the best experience I've had with an auto dealership. I've never once purchased a car from Willis, however I've had 2 different vehicles serviced through them. My experience with other dealerships that provide service has always been poor and their pricing way off base. This is just not the case with Willis. Their pricing is on par with other mechanics and Willis is not out to rip you off and suggest services you don't need. They're honest and fair. That's what I appreciate most about Willis. I previously owned a Mini Cooper that I had serviced through Willis. This was about 5 years ago. I worked with Jeremiah in their service department. He was top notch. A true professional, and always sought solutions to benefit me, the customer, not the dealership. I now own an Infiniti and have been working with Nick. I was a bit disappointed at first because I realized I couldn't work with Jeremiah, but Nick provided the exact same high level customer service as Jeremiah. This consistency with high level customer service solidified my belief that Willis' hiring process is geared towards finding good people that want a good job helping their customers. Willis only wants great people to handle their customers because they want the best for their customers. They aren't looking to pinch customers, or nickel and dime them and provide fake service reps to with a sweet song and dance. Willis seems to put great emphasis on hiring good people and training them with a consistent message of "do right by the customer". I have referred several people to Willis for service work and they all tell me the same thing. That Willis was great to them and they provided a fair evaluation of the vehicle and didn't try to load on a bunch of unnecessary repairs to increase the bill. They address the problems with a fair and reasonable approach. So to Willis, Jeremiah, and Nick, thank you for your excellent customer service and providing superb experiences each and every time I've used you for service. I will look to Willis in the future for my next car purchase and will always use them for servicing my vehicles. Thank you!

5.0/5
5.0 /5
I can't say enough good things about my purchase experience at Willis Auto. Our salesperson Greg Pingel was great to deal with. There was no pressure. It was as if a friend was helping us through the process. We would recommend Willis Auto and Greg Pingel to anyone ready to make a auto purchase.

5.0/5
5.0 /5
Very professional service. I purchased a 2018 jeep from Willis from the Internet. When I arrived the Jeep was ready, paperwork completed and everyone was extremely helpful and polite. I would buy another car from Willis.