I am disappointed with the overall handling of my service requests.I had reported the same issue several weeks ago through a previous request on the RentCafe website, but I never received any response or follow-up at that time. Unfortunately, this has been a recurring pattern. Responses to service requests and even emails often take a very long time, which is frustrating and makes it difficult to feel supported as a tenant.Timely communication is essential, especially when issues affect daily living. I hope Minto can improve responsiveness and follow-through on reported concerns so tenants do not need to repeatedly submit requests to receive attention.I appreciate the completion of the most recent request, but I believe there is significant room for improvement in communication and response time.

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Service Coordinator Krishna Shah has offered amazing help, other than that it has been a total disaster with others

Don’t remember the name but the cleaning lady in the building is always kind and friendly

My pipe has still not been fixed in the bathroom and continues to dip continuous🙃 . The plumber came to my unit this past Monday and told me that he did not had the equipment to complete the job and that he will return on Tuesday. To date the plumber has not returned to my unit to fix the pipe. I have been speaking to Violeta and last spike her yesterday. The plumber was supposed to returned to my unit yesterday between 5 PM.and 6 PM but never showed up! Its the 3rd time in the past week that the plumber has not shown up! I plan to visit the office on Monday.

I requested the oven repair on September 10, and as of today, it still hasn’t been completed. I’ve been waiting for a long time with no update.

The garbage area is filthy and the tenants are the reason.How is it that people don't know what compost is.You need more signs and more letters directly to tenants. I won't be staying if this matter isn't corrected904

HelloOverall, the move-in process was fair; however, there are several areas where improvements could significantly enhance the resident experience.Clearer communication regarding move-in procedures — including parking arrangements (especially noting that visitor parking is unavailable at night), elevator bookings, and access times — would be greatly beneficial.Ensuring that all keys, fobs, and access cards are prepared and verified prior to the resident’s arrival would also help prevent unnecessary delays. As of today, none of my fobs are functioning properly. For example, yesterday I had to ask another resident to open the laundry room door because my fobs did not work.Additionally, having a designated staff member available after office hours, or implementing a 24/7 system to assist with visitor parking passes, would be very helpful. There are occasions when friends or family visit in the evening, but no one is available to issue a parking pass after 3:00 p.m. when the office closes.Implementing these measures would greatly improve convenience, accessibility, and overall satisfaction for current and futures residences.

The hallway is not well ventilated, so it smells musty. The bathroom doesn't have a fan, which is inconvenient.I wonder when the underground parking lot .asusurrounding construction will be completed.

Julia made the leasing process simple and stress-free. She was always kind, supportive, and a pleasure to work with. 😊